Shipping Policy

At Vchandelier, we are committed to providing a reliable, transparent, and convenient shipping experience. Please review the information below for details about our shipping coverage, processing times, delivery estimates, and order tracking.

1. Shipping Coverage

Primary Shipping Region:
We currently ship to addresses within the contiguous United States, including the 48 mainland states.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO addresses.

Future Expansion:
We are continually working to expand our shipping options and destinations to better serve customers worldwide.

2. Shipping Costs

Free Standard Shipping:
We currently offer free standard shipping on eligible orders shipped within the contiguous United States.

No Hidden Shipping Fees:
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

3. Taxes & Duties

Applicable sales taxes will be calculated at checkout based on your shipping address and local tax requirements.

For international orders, if international shipping becomes available, any applicable customs duties, import taxes, or other fees may be the responsibility of the customer unless otherwise stated at checkout.

4. Order Processing Time

Processing Time:
Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. holidays.

Order Cut-Off:
Orders placed before 10:00 PM Pacific Time will generally begin processing on the same business day.

Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

Please note that order processing times may be longer during promotional periods, holidays, or periods of unusually high order volume.

5. Shipping & Delivery Time

Estimated Transit Time:
Standard shipping typically takes approximately 5–7 business days after the order has been shipped.

Estimated Total Delivery Time:
The estimated total delivery time is approximately 6–10 business days, including order processing and transit.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, peak seasons, and other circumstances beyond our control.

Most deliveries are made Monday through Friday.

6. Shipping Methods

Vchandelier works with reputable shipping and logistics providers to help ensure your order is delivered safely and efficiently.

Depending on the destination and order size, shipments may be handled by carriers such as UPS, FedEx, DHL, or other reliable logistics providers.

We carefully package our lighting products using protective packaging materials designed to reduce the risk of damage during transportation.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

You can use the tracking information provided in your shipping confirmation email to monitor the status of your shipment.

If you have questions regarding your shipment or tracking information, please contact our customer support team.

8. Lost, Delayed, or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged deliveries, we recommend contacting us within 72 hours of delivery and providing clear photos of the package, shipping label, and damaged product.

We will review the situation and, when appropriate, work with the shipping carrier to help resolve the issue.

Please do not discard the original packaging until the issue has been reviewed and resolved.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. While we will do our best to assist you, we cannot guarantee that changes can be made after an order has entered the shipping process.

10. Delivery Delays

While we work hard to ensure timely delivery, Vchandelier is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to: