Return, Refund & Exchange Policy

At VChandelier, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a straightforward return, refund, and exchange process.

Please review the policy below before submitting a return request.

For questions regarding returns, refunds, or exchanges, please contact our customer support team.

1. Return Eligibility

You may request a return or exchange within 30 days of the delivery date.

To be eligible for a return, the following conditions must be met:

• The lighting fixture must be unused and uninstalled.

• The product must remain in its original condition.

• Wires, cables, or electrical components must not be cut, modified, spliced, or otherwise altered.

• All original mounting hardware, accessories, manuals, protective materials, and other components must be included.

• The product should be returned in its original packaging whenever possible.

• Proof of purchase, such as an order number or receipt, is required.

Products that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Products that have been installed, used, or modified

• Products with cut, altered, or damaged wiring

• Products returned without the required components or accessories

• Products returned without adequate packaging that results in damage during transit

• Customized, personalized, or made-to-order products, unless they arrive defective or damaged

• Gift cards or other non-returnable items, where applicable

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

3. How to Start a Return

To request a return, please contact our customer support team within 30 days of delivery and provide:

• Your order number

• The reason for the return

• Photos of the product, when requested

• Any other information needed to evaluate the return

Once your return request is approved, we will provide you with return instructions and the appropriate return address.

Please do not send a product back without receiving return authorization from VChandelier. Unauthorized returns may not be accepted or may experience delays in processing.

4. Return Shipping Costs

For change-of-mind returns, such as choosing the wrong style, size, color, or simply deciding that the product is no longer wanted, the customer is responsible for the return shipping costs.

For products that are defective, damaged during delivery, or incorrectly shipped, VChandelier will cover reasonable return shipping costs after the issue has been confirmed.

Customers are responsible for ensuring returned products are packaged securely. VChandelier is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.

5. Exchange Policy

If you would like to exchange your product for another item or variant, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the replacement product has a higher price, you may be required to pay the difference. If the replacement product has a lower price, the applicable difference may be refunded to you.

For exchanges due to personal preference or a change of mind, the customer is responsible for applicable return and reshipping costs.

If the original product is defective, damaged, or incorrect, we will work with you to arrange an appropriate replacement at no additional cost, subject to availability.

6. Damaged, Defective, or Incorrect Items

We carefully inspect and package our lighting products before shipment. However, damage may occasionally occur during transportation.

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the outer shipping box

• Photos of the internal packaging

• Photos of the shipping label

• A brief description of the issue

This information helps us investigate the issue with our shipping carrier and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, replacement parts, repair, or full refund.

Please keep the original product and packaging until the issue has been resolved.

7. Restocking Fees

VChandelier does not charge a standard restocking fee for eligible returned products.

However, products that are returned used, installed, modified, incomplete, or damaged due to improper handling may not qualify for a full refund.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Refunds are generally processed within 7 business days after the return has been approved.

Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, expedited shipping fees, or additional delivery services may be non-refundable unless the return is due to a defective, damaged, or incorrectly shipped product.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it within the expected timeframe:

1. Check your original payment account.

2. Contact your bank or credit card provider, as processing times may vary.

3. Contact us if the refund still has not appeared after checking with your payment provider.

Our customer support team will be happy to assist you in checking the status of the refund.

10. Order Cancellation

Orders may be canceled or modified within 24 hours of placement, provided the order has not yet entered the fulfillment or shipping process.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.

If the order has already been shipped, you may request a return after delivery in accordance with the terms of this Return Policy.

Please contact us as soon as possible if you need to cancel or modify an order.

11. Return Address

Return instructions and the applicable return address will be provided by our customer support team after your return request has been approved.

Please do not send returns to an address listed on this website unless our support team has specifically instructed you to do so.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or damaged products, please contact us:

Brand: VChandelier
Email:info@vchandelier.com
Business Hours: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

VChandelier — Lighting spaces, inspiring living.